Like a playmaker, we love to assist. Use our search box below to get the answers you want about our products, delivery and much more.

Top general questions asked

  • Is there a team solution for PLAYR?

    Watch this space, but if you want to drop us a line and let us know you’re interested, we’ll make a note to reach out to you when we have more news.

  • Can I use PLAYR on my Windows phone?

    Unfortunately not, PLAYR is not compatible with Windows phones.

  • What Android software do I need to download the PLAYR app?

    To use the PLAYR app on your Android phone, you need to have at least 5.0 software (Lollipop) or more recent.

  • How does PLAYR help me improve my game?

    PLAYR combines the latest GPS player tracking, once exclusively for the elite, with personalised sports science to help you improve your performance. Our intuitive PLAYR app analyses your data from a game or training session, and then tailors advice from Premier League coaches based on your stats. From schedule management to tailored analysis, our app puts renowned expertise from Premier League coaches right at your fingertips to ensure your preparation, performance and recovery is similar to that of a professional player. We call this system, SmartCoach.

  • What sports can I use PLAYR for?

    PLAYR has been specifically designed for footballers at every level of the game.

  • Can I use PLAYR indoors?

    PLAYR can only be used outdoors as it needs access to a GPS signal.

  • What does PLAYR measure?

    With the sprint, distance, top speed, power movement, intensity and acceleration data professional clubs monitor daily alongside a GPS positional heat map, you can expect to have every aspect of your game revealed. Not only do we put the numbers that matter most right at your fingertips, but we also compare them to the world’s best players and the PLAYR community.

  • How accurate are the results?

    Detecting up to 1200 movements per second and measuring to the nearest 100cm, there’s not a device on the market more accurate than the SmartPod.

  • Is PLAYR accessible via a Desktop or iPad?

    We wanted PLAYR to be accessible wherever and whenever and that’s why it has been designed as a mobile app to fit that purpose.

  • Can I play on five-a-side?

    Absolutely – who doesn’t love five-a-side?

  • Is there a subscription fee for PLAYR?

    Not a single penny. It’s completely free once you purchase the kit.

  • How do I contact you?

    We’d love to hear from you and can be reached through the app, the contact form found on our website or by dropping us a message at
    Unfortunately, we can’t be reached via telephone, but our live chat agents are on hand to take care of any urgent questions you may have.

  • How old do you have be to use PLAYR?

    Based on current data protection legislation, if you’re under the age of 16 you will need your parents’ or guardian’s permission to download and use the PLAYR app. If you’re under the age of 13, most data protection laws don’t allow you to use our app regardless of parental consent. If you have any questions or concerns about this, please check our Privacy Policy or contact us directly.

Top product questions asked