HOW CAN WE HELP?
FAQs
Like a playmaker, we love to assist. Use our search box below to get the answers you want about our products, delivery and much more.
Top general questions asked
- Can I buy PLAYR in New Zealand?
We’re not shipping direct to New Zealand at the moment, however you can purchase PLAYR from The Soccer Shop (www.nzsoccershop.co.nz).
- Is there a team solution for PLAYR?
While our number one focus is the player, we recognise the importance of the team. PLAYR allows you to create a team, invite your friends/teammates, or join another, allowing you to quickly share your data.
- Can I use PLAYR on my Windows phone?
Unfortunately not, PLAYR is not compatible with Windows phones.
- What Android software do I need to download the PLAYR app?
To make the most of your PLAYR experience you’ll need an Android phone with at least Android 5.1.1 and Bluetooth 4.0. If in doubt check with our team by emailing us on support@playrsmartcoach.com.
- How does PLAYR help me improve my game?
PLAYR uses the latest GPS to track your game when you train and play. Our intuitive PLAYR app analyses your data, and tailors advice from Premier League coaches based on your stats to help you ensure your preparation, performance and recovery is similar to that of a professional player.
Learn more – Explore PLAYR
- What sports can I use PLAYR for?
PLAYR has been specifically designed for footballers at every level of the game.
- Can I use PLAYR indoors?
PLAYR can only be used outdoors as it needs access to a GPS signal.
- What does PLAYR measure?
PLAYR measures your sprint distance, total distance covered, top speed, power plays, as well as load and intensity metrics. All of this plus a GPS positional heat map, you can expect to have every aspect of your game revealed. Not only do we put the numbers that matter most right at your fingertips, but we also compare them to the world’s best players and the PLAYR community.
- How accurate are the results?
PLAYR detects up to 1200 movements per second and measuring to the nearest 100cm. Using technology developed by our parent company, Catapult, who work with over 2500 professional teams, this technology is designed to give you reliable and accurate data to inform your training.
- Is PLAYR accessible via a Desktop or iPad?
We wanted PLAYR to be accessible wherever and whenever and that’s why it has been designed as a mobile app to fit that purpose.
- Can I play on five-a-side?
Absolutely – who doesn’t love five-a-side?
- Is there a subscription fee for PLAYR?
No. Once you purchase the PLAYR system, you can access the PLAYR app for free.
- How do I contact you?
We’d love to hear from you and can be reached through the app, the contact form found on our website or by dropping us a message at support@playrsmartcoach.com
- How old do you have be to use PLAYR?
Based on current data protection legislation, if you’re under the age of 16 you will need your parents’ or guardian’s permission to download and use the PLAYR app. If you’re under the age of 13, most data protection laws don’t allow you to use our app regardless of parental consent. If you have any questions or concerns about this, please check our Privacy Policy or contact us directly.
Top product questions asked
- Can I buy PLAYR in Australia?
Of course, just head to our shop and we can ship directly to you.
- Can I import my PlayerTek data?
Not a problem, simply log into the PLAYR account with your PlayerTek details and we’ll pull across all your previous data.
- Can I use my PlayerTek account to log into PLAYR?
Absolutely, we’ll pull across all your previous data too.
- How much does the PLAYR system cost?
The full PLAYR kit including SmartPod, SmartVest and wireless charger is $349.00 including taxes. You can also get an extra SmartVest separately for $89.
- Is the SmartPod waterproof?
The SmartPod is IPX6 proof, which means it’s water-resistant but not waterproof. Make sure you don’t put it in the washing machine or submerge in water.
- Does PLAYR measure heartrate?
No. While PLAYR doesn’t measure heart rate, it records the performance data that matters most on the pitch.
- What comes in the box?
From the SmartPod to the SmartVest all the way through to a charging dock, USB cable and guidebook, you’ll have everything you need to take your game to the next level.
- Do I need to purchase the full kit, or can I just purchase the SmartVest?
You can separately purchase the SmartVest if you want, but it’s worth noting the SmartPod is what tracks your performance data.
- How long does it take to deliver?
We offer standard delivery which typically takes 2 working days and is FREE of charge.
- Is there a delivery cost?
We offer standard delivery which typically takes 2 working days and is FREE of charge.
- How do I download the PLAYR App?
Our free and easy-to-use app can be found in the App Store on your mobile if you’re using an iPhone, or via Google Play if you’re on Android.
- What iOS software do I need to download the app?
To use our app on your iPhone, you’ll need iOS: 10.0 or later.
- Can I change the formation to select my position e.g. wing back?
Not yet – we’ve included the most common positions in a modern formation. Don’t worry though, we haven’t forgotten about our registas or liberos and are working on it.
- Do I need to setup the calendar?
For sports science advice tailored to your preparation, performance and recovery, as well as pre-session targets and reminders, you’ll need the calendar fully setup.
- What happens if I don’t follow the SmartCoach advice?
Unlike your manager, we’re not going to give you an earful for not following SmartCoach advice. PLAYR puts the necessary information to improve preparation, performance and recovery from the very best coaches and sports scientists across the world at your fingertips, but what you do with that is up to you.
- How quickly do I have to sync my data after I’ve used the SmartPod?
For the most applicable sports science advice following a game or training session, we recommend you sync your data at the earliest available opportunity or the following day.
